Privacy Policy Information (Effective 2025)
Who We Are
We are a private limited company registered in Northern Ireland.
Our registered office is:
67–69 Church View, Holywood, BT18 9LN
If you have any questions about how we look after your personal data, you can contact us:
In writing at the address above (please mark your letter for the attention of the Data Protection Officer)
By email to: contact@cable-smart.net
SECTION 1 – PERSONAL INFORMATION
‘Personal information’ refers to any information which can identify an individual – either directly or indirectly. It can include, but is not limited to, a customer ID, name, email address, or postal address.
What Personal Information Do You Collect About Me?
When you browse our website or carry out actions such as the following:
Create a customer account
Place an order
Sign up to our mailing list or subscribe to services
Enter a competition, promotion or prize draw
Correspond with us (by phone, email or live chat)
We may collect the following personal information:
Name
Date of birth
Gender
Address
Email address
Phone or mobile number
Encrypted password and payment details
Customer service correspondence records
Technical details about how you access our website (e.g. IP address, browser type, operating system)
Cookies – see Section 7 for details
What Is Done With This Information?
We use your personal data to:
Process orders – including delivery, payment, refunds, and order status updates
Provide customer support – using your order history and communication records
Improve our website and services – through analysis of how you interact with us
Prevent fraud or abuse
Marketing – if you give consent, we’ll contact you with offers or updates via your preferred communication method (email, phone, social media)
How Long Will You Keep My Information?
Customer and order data is retained securely until you request deletion, unless we’re legally required to keep it (e.g. for tax purposes)
Mailing list subscriptions remain active until you unsubscribe
Cookies – see Section 7 or our Cookie Policy for more info
SECTION 2 – CONSENT
How Do You Get My Consent?
When you provide personal information to complete a transaction, verify your payment method, or place an order, we assume your consent for that specific purpose.
For marketing, we’ll explicitly request your permission where required.
How Do I Withdraw My Consent?
You can withdraw your consent at any time by:
Clicking the “unsubscribe” link in any marketing email
Emailing us at contact@cable-smart.co.uk
Writing to us at: 67–69 Churchview, Holywood, BT19 9LN
Data used for marketing will be deleted. Financial data may be retained as required by law.
SECTION 3 – DISCLOSURE
We may disclose your personal data if legally required, or to meet obligations under our agreement with you (e.g. providing delivery information to a courier).
SECTION 4 – OUR WEBSITE
We implement reasonable security measures to protect your data from misuse, loss, or unauthorised access. These include:
Limited password-protected access
Encryption (e.g. SSL for online transactions)
Secure storage of passwords in unreadable format
Payments are processed via secure third-party payment providers.
SECTION 5 – THIRD-PARTY SERVICES
Third-party providers (e.g. couriers, payment processors) only collect and use your data as needed to perform their services. They may be subject to other jurisdictions’ laws.
Klarna
To offer Klarna’s payment methods, your personal data (contact and order details) may be shared with Klarna to assess eligibility. Klarna handles this data according to their Privacy Notice.
SECTION 6 – SECURITY
We follow industry best practices to protect your personal information from misuse or unauthorised access.
If you enter payment details, that data is encrypted using Secure Socket Layer (SSL) technology and processed securely.
SECTION 7 – COOKIES
Cookies are small files stored on your device by our website. They:
Help identify returning users
Enable quicker access and personalised features
Do not store sensitive data like payment details
You may disable cookies via your browser settings, but this may impact your site experience.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this policy at any time. Changes take effect upon posting. If significant changes are made, we will notify you on our website.
In the event of a business acquisition or merger, your data may be transferred to new owners to continue service.
In compliance with The EU GDPR Directive and the UK GDPR, if you would like to:
Access, amend, or delete your personal data
Register a complaint
Request more information
Please contact our Privacy Compliance Officer at:
Email: contact@cable-smart.co.uk
Post: Privacy Officer, 67–69 Churchview, Holywood, BT19 9LN